TRIAL LESSON

The paid trial lessons can be 1.5 hours or 2 hours per session.

CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?

You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change.

HOW DO I REQUEST FOR A TUTOR?

You can request for a tutor by submitting our online Request Form.

Upon receiving your request, we will Whatsapp you to discuss your child’s academic needs. We will spend the next few hours shortlisting several suitable tutors within our database and network for your consideration.

Our working hours are from 9am to 9pm, seven days a week.

Tuition usually commences within one week after you have selected a tutor.

AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?

You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson.

The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages.


PAYMENT OF FEES

The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.

If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson.

Please transfer the fee for that lesson to The Great Knowledge Keepers and we will transfer the tutor’s fee to him/her.

Tutors are not authorized at any time to collect the payment on The Great Knowledge Keepers’s behalf.

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor.

PAYMENT MODE

We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to The Great Knowledge Keepers’s bank account.

If the client fails to pay us, The Great Knowledge Keepers reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize.

Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc.

HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?

The Great Knowledge Keepers is Singapore’s leading private tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you.

The client will pay to The Great Knowledge Keepers half of the fees payable in the first 4 calendar weeks. This amount is the commission to The Great Knowledge Keepers for matching the tutor to the client, and will be borne by the tutor.

Thereafter, the client will pay the tuition fees directly to the tutor.

If lessons are postponed during the first two weeks, the commission payable to The Great Knowledge Keepers will be based on the tuition session conducted the subsequent week(s).

The tutor shall collect all fees due to the tutor from the parent after the two weeks. The Great Knowledge Keepers will not assist in any recovery of fees.

LOCATION OF TUTORING LESSONS

Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor.

If the client has a request for the tuition to be conducted at another location (eg a friend’s home), The Great Knowledge Keepers will ask if the tutor is able to accommodate the request.

The Great Knowledge Keepers and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson.

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson.

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination.

The Great Knowledge Keepers will discuss separately with the client and the tutor regarding future tuition arrangements, and The Great Knowledge Keepers will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted.

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, The Great Knowledge Keepers assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, The Great Knowledge Keepers will be paid pro-rated commission for the 5 lessons conducted.

The Great Knowledge Keepers will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client.

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear The Great Knowledge Keepers’s full commission fee.

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks.

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both The Great Knowledge Keepers as well as the client at least 3 days before the next lesson date. The Great Knowledge Keepers will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them.

TERMINATION

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement.

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay The Great Knowledge Keepers the amount of money equivalent to the tuition fee for the day, as commission.

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson.

Clients are allowed to make changes in the schedule after the First Lesson is over. However, The Great Knowledge Keepers hopes that this is not necessary as the tutor has already reserved that slot of time for you.

If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not.

The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes.

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call The Great Knowledge Keepers at least 3 business days before the actual lesson. If the tutor fails to notify The Great Knowledge Keepers of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her.

If the tutor fails to contact The Great Knowledge Keepers with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at The Great Knowledge Keepers may be blacklisted. This will be evaluated on a case-by-case basis.


DISCLAIMER

The Great Knowledge Keepers is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client.

The Great Knowledge Keepers will not act as an arbitrator for any disagreements that arise between tutor and client.

However, The Great Knowledge Keepers may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. The Great Knowledge Keepers also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time.

INDEMINITY

Users shall indemnify The Great Knowledge Keepers, our subsidiaries, content contributors, sources, affiliates, officers, shareholders/directors, agents or other partners and employees, from all costs and expenses, claim, liabilities, (actual or consequential) of every kind and nature known and unknown, arising out of any use of the Website or Services.

Users acknowledge that The Great Knowledge Keepers is not liable for direct, indirect, consequential or any other form of loss or damage that may be suffered by any users through the use of the website including loss of data or information or any kind of financial or physical loss or damage.

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to The Great Knowledge Keepers and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with The Great Knowledge Keepers you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

DEFINITIONS

References to “Our”, “Us”, “We” and “The Great Knowledge Keepers” shall be references to The Great Knowledge Keepers.

References to “You”, “Your” and “Users” shall mean references to user(s) visiting this web site, as the context requires, for any reason regardless of whether you have a registered account.

References to “Tutor” or “Tutors” shall be references to user(s) who have registered. He/She has explicitly stated his/her interest in receiving tutoring assignments.

References to “Client”, or “Clients” shall be references to user(s) who formally makes a request to engage The Great Knowledge Keepers’ services. He/She has explicitly stated his/her interest in hiring a tutor from us.

“First Month” refers to the first 4 weeks of active lessons, and is not based on the calendar month.

“Commission” refers to the amount The Great Knowledge Keepers levies for a successfully matched tuition assignment.

LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the client or tutor(s) are given to either party, The Great Knowledge Keepers reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed.